Hino Australia has crowned its latest National Skills Champions all from Prestige Hino, Michael Greenhill, Dylan Diehl and Brad Rawle, taking home the coveted Parts, Service and Sales titles.
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This is the first time in the event’s history that there’s been a clean sweep, with all titles going to Prestige Hino.
The Hino National Skills Contest is tightly contested, with Brad Rawle being a last-minute inclusion in the Sales final when another competitor withdrew.
Following a series of qualifying rounds, held at Hino Australia on November 14, the challenging finale saw 18 finalists from around the country compete against each other.
“Held for the thirteenth year, the Hino National Skills Contest reinforces the importance of ongoing training and development for our dealership staff, and I congratulate all of today’s finalists including the winners,” says Richard Emery, president and CEO of Hino Australia.
“As one of the longest-running industry events of its kind, the Skills Contest continues to grow in prestige and importance and is a fantastic celebration of our people and their skills.
“It directly benefits our customers as our staff continue to increase their high levels of customer service and product knowledge, and it also aids us to retain and recruit the best sales, service and parts staff in the Australian trucking industry.”
Sales Consultants undertook a series of real-world roleplay scenarios including a customer test-drive, before challenging their expertise in a Megamind quiz.
Parts Interpreters demonstrated their knowledge through live demonstrations of their interpretation expertise, and a customer-focused scenario which tested their customer service and communication skills.
Service Technicians focused on testing their diagnostic and technical skills via a range of assessments on 300 Series Hybrid Electric, 500 and 700 Series models.
For the first time, they were also assessed on their problem solving and communication skills when faced with a remote diagnostic problem.
Hino Australia won its 16th consecutive Parts Department of the Year Award and its 13th successive Service Department of the Year Award earlier in the year, demonstrating the importance of ongoing training and development.
Each Skills Champion receives a cash reward and an expenses-paid trip to Japan.
The event was held at Hino Australia’s Sydney headquarters and attended by guests from Hino Australia and Hino Motors, Ltd.
Hino National Skills Contest Winners 2024
Service
1st – Dylan Diehl – Prestige Hino
2nd – Thanh Nguyen – WA Hino
3rd – John Riley – Sci-Fleet Hino Brisbane
Parts
1st – Michael Greenhill – Prestige Hino
2nd – Luke Dummett – Sci-Fleet Hino Brisbane
3rd – Graham Reynolds – Wagga Trucks Hino
Sales
1st – Brad Rawle – Prestige Hino
2nd – Jason Taggart – City Hino
3rd – Nick O’Brien – Sci-Fleet Hino Brisbane
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