Volvo expands regional link with Western Truck Group


Volvo Group Australia’s WTG move takes in major locations in Qld and NT

Volvo expands regional link with Western Truck Group
Rockhampton, Townsville, Cairns and Darwin are now part of the relationship

 

Volvo Group Australia (VGA) is strengthening its customer service network in the nation’s north, with the appointment of Western Truck Group (WTG) as its sales, parts and services dealer for Rockhampton, Townsville, Cairns and Darwin.

The transfer of ownership for VCV Rockhampton, Townsville, Cairns and Darwin to WTG will be effective March 1.

VGA president and CEO Martin Merrick welcomes the expansion of the "successful alliance that VGA already enjoys with WTG" in Toowoomba, Mt Isa and the Sunshine Coast.

The decision was taken to transfer ownership to WTG due to that firm’s "experience in building and operating reliable transport solutions in regional areas".

"Volvo Group Australia is looking forward to a long term, sustainable partnership with WTG that looks to benefit all key stakeholders," Merrick says.

"The expansion of WTG will allow for a strengthened network presence to service and support the Group’s extensive and important regional transport customer base."

WTG has been part of the VGA dealer network since 2018.


Read how Volvo’s partnership with WTG came to be, here


VGA notes that WTG parent firm Craig Black Group is a privately owned company that has been synonymous with the automotive industry in regional Queensland for more than 40 years.

The relationship between customers and the dealers will not be altered by this new arrangement, as the same staff will largely remain in operation in the same locations. VGA and WTG have a shared synergy of values and customers can be assured that they will continue to receive the same high quality service and support they have come to expect from Volvo Group Australia and the VCV dealer network.

WTG MD Craig Black says his business and people have always focused on ‘customer first’, and the Group is excited to extend their partnership with VGA.

"The professionalism, the focus on the customer and the shared values we have experienced in the time we have been a part of the Volvo Group Australia network have given me the confidence to take our investment to the next level," Black adds.

"VGA customers can expect an even greater focus from myself and the team on delivering an outstanding customer experience for regional Queensland and Northern Territory.

"In the short term we will be exploring opportunities to invest and develop dealer facilities to support business growth and additional customer service."

 

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