Your personal information
Collection of personal and other information
The purposes for which we collect, hold, use and disclose personal information
- respond to your queries;
- maintain our relationships with you and others;
- administer our website;
- personalise websites or publications for you;
- enable your access to and use of publications and website services;
- send to you publications or other products that you purchase or request;
- supply to you services that you purchase;
- send you statements and invoices;
- collect payments from you;. All our website financial transactions are handled through our payment services providers Windcave (formerly Payment Express) and WooCommerce. You should only provide your personal information to payment services providers after reviewing their privacy policies (available at https://woocommerce.com and https://sec.windcave.com). We will share information with payment services providers only to the extent necessary for the purposes of processing payments you make via our website.
- compile our databases;
- conduct research for our own internal marketing purposes within Prime Creative Media;
- send you marketing communications, which may include communications in relation to other companies or divisions of Prime Creative Media, or products or services offered by those companies or divisions; and
- partner with third party organisations in order to present to you products or services we believe may be of interest or benefit to you.
All our communications will contain suitable links to enable you to opt out of further communications, or you can email Prime Creative Media at subscriptions@primecreative.com.au. Where Prime Creative Media discloses your personal information to its partner organisations for these purposes, Prime Creative Media will use best endeavours to ensure that the organisation in question agrees that it will use your personal information in accordance with the terms of this Privacy Policy.
Anonymous information
Prime Creative Media’s use of “cookies”
Storage and security of your details
Direct Marketing
- where you have subscribed to receive direct marketing from us and have therefore provided your consent to us contacting you; or
- where you have previously engaged with us and we have obtained your contact details in the course of the sale or negotiations for our service and we think that you will be interested in receiving further information about other products and services which we think might be relevant to you.
Other websites
Your Right to Access and Amend Information about you
Acts in the course of journalism
Rights of individuals located in the European Economic Area (EU)
Changes in this Privacy Policy
Contact Us – Questions or Complaints
- provide an initial response to your query or complaint within 48 hours; and
- resolve your query or complaint within 14 days.
If you do not receive a response from us after fourteen (14) days or if you are not satisfied with the response, you can then lodge a complaint with the Office of Australian Information Commissioner (telephone: 1300 363 992 | at www.oaic.gov.au). Individuals located in the EU have the right to lodge a complaint with a relevant supervisory authority in the country of their location.