Meet 'Mister Bus'


Volvo Buses has launched the ‘Mister Bus’ program within in a pitched at enhancing customer service levels in major bus dealer sites around Australia.

Meet 'Mister Bus'
Paul O'Mahoney and Ali Alali

The program was launched to coincide with the appointment of two new aftersales staff into the Mister Bus roles - Paul O'Mahoney at the Volvo Commercial Vehicles (VCV) Brisbane dealership, and Ali Alali at the VCV Sydney dealership.

The two new 'Misters Bus' will be the go-to-people and first point-of-contact for all customer service, parts and repairs related issues at Volvo.

"The program will ensure optimum uptime for our customers' vehicles in a cost effective way by making it easier to connect directly with bus teams in our dealerships," Brisbane's Mister Bus Paul O'Mahoney says.

With over ten years of aftersales experience with Volvo Buses, O'Mahoney says assisting dealers in their development to support bus products is the most important aspect of his work.

Like other dealers in the program, O'Mahoney will work together with the customers in diagnosing and resolving bus-specific technical issues.

"We want to ensure that expectations for parts and services are met and exceeded where possible," he says.

With 19 years of experience in the industry, Mister Bus Sydney, Ali Alali, started his career as a workshop mechanic and later moved to spare parts and aftersales at Volvo Buses.

"I'm highly familiar with what systems and processes need to be put in place to ensure a smooth workflow," says Alali.

"Increasing and maintaining customer satisfaction is my key focus. If there is a customer in need of bus aftersales support, I make myself available to attend to their needs as soon as possible."

Alali sees himself as a bridge between the dealership and the Regional Service Managers in NSW and a first touch point for the customer.

"In order to provide the best possible customer support, we need to open up communication channels with the customer as well as in the dealership," he says.

The new Mister Bus roles are an important addition to existing Volvo bus specialty services.

CMV Volvo Bus in Laverton and Truck Centre Western Australia (TCWA) at Welshpool are already established with bus specific-service centres.

In the west, workshop supervisor James Garrett plays the role of Mister Bus at the Volvo accredited dealer TCWA, while bus workshop foreman Joshua Sevenson leads the service team at CMV in Melbourne.

Garrett says it's important to have a dedicated bus workshop or aftersales manager to provide customer service and quality support for every client.

"This ensures a strong brand and positive image," he says.

"Buses and trucks differ significantly, and having a dedicated bus specialist who focuses on diagnostics and problem solving is essential in a dealership."

The Volvo Bus Australia dealer network, one of the biggest in the country, has 66 Volvo accredited dealers and customer service centres providing nationwide customer support.

To contact any of the Bus Aftersales representatives, visit www.volvobuses.com.au.

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