Iveco Australia has awarded two dealerships with its top honour
Iveco Australia has announced Adelaide Iveco and Wagga Wagga-based Thomas Bros Truck and Bus as its highest achieving dealerships at its recent Gold Coast dealer conference.
The night marked a milestone for the company’s Dealer of the Year Awards, with the truck maker handing out two awards, one each for its top performing regional and metropolitan dealerships.
Iveco says creating two categories allows “outlets to more fairly compete with similarly-sized dealerships,” as they are judged on the performance of a dealership’s sales, service, and parts departments; participation in training initiatives; and feedback from their customer care programs.
Collecting the regional award, Thomas Bros Truck and Bus general manager Baden Bowman says the award is recognition for the restructured they conducted two years prior.
“In recent years we’ve been focused on taking the dealership to the next level, to offer our customers in the Wagga Wagga region with consistently high levels of service and support,” Bowman says.
“Receiving the award has been a team effort and the judges have obviously recognised all the efforts we’ve made.
“We’re honoured to have won the award and are looking forward to a very positive 2016 with the Iveco brand.”
Collecting the night’s other big award, the metropolitan award, was Adelaide Iveco’s dealer principal Joe Emanuele.
“A lot of credit needs to be given to all our great staff across all dealership departments,” Emanuele says.
“We have a philosophy of constant improvement at our dealership and it’s resulted in a very professional culture amongst our team.
“I’d also like to thank our loyal customer base who have supported us over the years, and give them an undertaking that we’ll continue to work hard and do the best to meet their transportation needs into the future.”