ABS Transport backs Daimler truck maintenance initiative

Growing service offer requires dealers to pass 129 criteria for certification

ABS Transport backs Daimler truck maintenance initiative
Terry Warn


Daimler Trucks Elite Support has the public support of ABS Transport and its director, Terry Warn.

The Carrum Downs, Melbourne-based business runs nine Mercedes-Benz Actros trucks around Australia and is mainly supported by two Elite Support certified dealerships – Daimler Trucks Somerton and Daimler Trucks Adelaide.

Elite Support is a joint initiative by the Daimler Truck and Bus and the Daimler Truck dealer network for Mercedes-Benz, Freightliner and Fuso customers across Australia.

It requires dealers to meet 129 criteria around consistent communication, robust parts availability and range of other measures designed to deliver a premium in-dealership experience.

The feature of Elite Support that ABS Transport spotlights is Express Assessment, where a dealer reports primary diagnosis, check parts availability, and provide an estimate of cost and repair time within two hours of a service write-up.

How Daimler unveiled the Fuso eCanter release date and details, here

"Being able to get such a quick response from the dealership has made the world of difference to us," Warn says.

"I’ve had other truck brands and I can tell you the support that we get for our Mercedes-Benz products is just incredible.

"It allows us to keep our trucks on the road for longer and continue to serve our customers,"

Warn started his career as a diesel mechanic at a truck dealership in Dandenong before building ABS transport with the help of his wife, Celeste, and three children, Aaron, Shannon and Bianca.

His Actros models that are now in their third year of operation in his fleet.

"We analyse all the data very closely and the Mercedes-Benz trucks are extremely cost-effective and we are really pleased with them," he says.

"That, combined with the support we receive means we will certainly be looking to stay with Mercedes-Benz when the time is right to replace them."

There are now seven Daimler Trucks dealerships with Elite Support certification across Australia, with more in process of achieving certification, Daimler notes.

It was introduced by Daimler Trucks North America, which saw improved dealer customer satisfaction levels through the initiative.


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