Hino Australia snags parts awards by the dozen


Australian arm once again claims global Hino accolades

Hino Australia snags parts awards by the dozen
Greg Bleasel

 

Another year, another set of awards for the Australian arm of Hino.

The local operation claims its parent company’s Parts Department of the Year Award for the 12th consecutive year, alongside the Service Department of the Year Award for the ninth successive time.

It was again recognised as a global leader in parts and service, with Hino Motors Limited in Japan placing it in the top echelon of distributors worldwide.

Hino Australia also won a Parts Excellence Award, a new category for 2019, awarded to a small number of distributors that demonstrated overall excellence including ensuring a consistently high supply of parts to dealerships and customers.

"It is a great honour to have the efforts of our local parts and service departments recognised and it’s a tribute to the hard work and dedication of all involved," Hino Australia’s general manager of product support Greg Bleasel says.

"Hino Australia continues to lead the market with our capped price service program, which gives certainty to owners, while also lowering costs over the life of a truck.

"The latest expansion of this program is capped price brake and clutch replacements on all Hino 300 Series trucks that meet Euro 5 emission standards.

"Hino Genuine parts are readily available from our dealer network and are guaranteed to fit every time, which reduces repair times.

"Moreover, Hino Genuine parts provide superior performance – third party testing showed that Hino Genuine pads and rotors deliver over 10% greater braking force."


More on Hino's new 300 Series, here


A leading factor contributing to the success of the brand in Australia is the Hino Advantage initiative, which is a suite of business solutions including Hino SmartSafe, capped price servicing, telematics, Hino Genuine parts and accessories, 24/7 Hino roadside assist, finance options, fleet training and customer support via the Customer Care Centre.

Hino credits continuous improvement as key to the global recognition.

"In the past 12 months, we have facilitated a series of improvements to our Product Distribution Centre (PDC) to enhance efficiencies and fulfil orders quicker," Bleasel says.

"Dealer stock orders can now be processed in one day and the PDC has been expanded to increase storage capacity.

"Moving forward, due to COVID-19, we have implemented online and live stream technical training for workshop technicians to ensure they are still up to date, despite social distancing and travel restrictions.

"We are proud of our achievements, and accolades like these will continue to push us to improve our service to dealers and customers."

 

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