Iveco opens the doors of new Brisbane facility


Warehousing, office and service space all contained in Wacol premises

Iveco opens the doors of new Brisbane facility
The new Iveco Brisbane site

 

A new Iveco Australia dealership facility in Brisbane is open for business.

Located at 20 Westgate Street, Wacol, within the city’s new truck hub corridor, Iveco Brisbane sits on a 22,000 square metre site and features approximately 7,000 sq m of warehousing, office and service facilities.

The site grows the level of sales, service and parts support the company can provide truck, van and bus owners in the region, the truckmaker says.

With a view to the importance of minimising service downtime for customers, the facility includes a 20-bay workshop with two drive-through B-double service pits, which allows ‘no unhitch’ truck and trailer servicing of larger combination trucks.

The workshop features the latest servicing equipment and diagnostic tools as well as a brake roller tester with shaker, allowing Iveco’s factory-trained technicians to diagnose, service and repair the full Iveco vehicle range and trailing equipment.

The service area also provides drive-through, undercover concierge-style drop-off zone, while the parts warehouse allows for large on-site stockholdings – particularly of fast-moving parts – to further minimise downtime.

There’s also a new parts showroom on-site with quick dispatch area. 

"Operating from this large and modern site has allowed us to further lift our service levels to Iveco owners and prospective customers, providing the added care and professional support they deserve from a premium European brand – feedback from owners to date indicates that the new dealership has been well received," Iveco Brisbane dealer principal Geoff Buswell says.

 

Other benefits of the dealership include a new heavy truck drivers’ lounge with sleeping quarters and bathroom facilities, while a separate light-vehicle customer lounge also features in the facility’s amenities.

"Transitioning to this new facility shows the brand’s intent and willingness to invest in the important Queensland commercial vehicle market for the long term," Buswell says.

"Despite some uncertainty over the past 12 months as a result of Covid-19, Iveco has remained steadfast on completing the dealership and transitioning to the site.

"We’re already seeing notable growth in the dealership’s customer base since our relocation."

Commenting on the site after a recent visit to inspect the facilities, Iveco Trucks Australia managing director Michael May is equally enthusiastic about the development.

"Geoff and the team have done a wonderful job," May says.

"The Iveco brand is on the move and this exceptional facility is reflective of our commitment to offering market-leading levels of customer satisfaction to complement our outstanding product range."

 

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