Scania sets the bar high for mechanics


Training, with a view to Chain of Responsibility, the focus

Scania sets the bar high for mechanics
Scania mechanic

Scania Australia has completed a national program to ensure all its technicians are fully qualified and compliant with state and national certification for the jobs they undertake.

The move was spurred by its need for trained technicians at a time of scarcity, with Scania developing its own apprentice system.

"The Australian transport industry is heavily regulated, and Chain of Responsibility is an important consideration for operators," the company's local arm said.

"Service and repair workshop technicians require more than factory training and years on the tools, but actual certificates that confirm they are qualified to undertake work on heavy-duty vehicles."

The approach includes an introduction training program for recently employed technicians, as well as technical progression programs for existing technicians.

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Scania workshops are equipped with special tooling that allows its staff to perform complex tasks in an efficient way and as a company-owned distributor, Scania technicians are all enrolled in a bespoke four-level factory training program, the company noted.

"Scania is a premium brand and as such our customers should feel confident that we always have suitably qualified staff working on their vehicles, both from Scania product knowledge, legal and NHVR compliance points of view," Scania Australia director of after sales Patrik Tharna said.

"Over the past 24 months, Scania has invested heavily to ensure all our technicians have the relevant industry accredited qualifications required to perform a wide range of tasks.

"We introduced a special training program to upskill technicians who were restricted in terms of what their qualifications allowed them to do.

"I would say that we’re a standout in the industry.


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"Many workshops may not take the trouble to ensure their technicians are formally qualified, but at Scania we are proud to say that we have a process to ensure all work is done by a technician with the relevant legal qualification.

"There is more than brand pride at stake here, there are legal requirements and ramifications if an unqualified technician works on a vehicle, which may later be involved in an incident while in service.

"Many of our larger fleet customers, who are required to ensure that they have suitably qualified repairers and technicians working on their vehicles under the NHVR, do check this with us, and we are happy to provide these guarantees. Undoubtedly these questions are being asked at other workshops around the country as well." 

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Workshop performance manager Mathew Wyatt highlighted the enohasis on standards.

"We reviewed all of our 150 technicians nationwide and if there was an older qualification or we thought that there may be a gap, then we have upskilled them to meet the latest formal qualifications," Wyatt said.

"This is important for our compliance with the NHVR regulations, and something our customers require as well.

"When we sign contracts for maintenance with large fleets, we are asked about the compliance of our technicians, and we have made sure that our people comply.

"Of course, around the country the requirements differ, but we have invested in our people.

"This is especially the case where we have acquired technicians new to Scania with a light vehicle background, who have the technical knowledge and experience, but may have been lacking the formal qualification or certification.

"Our recruitment process ensures from the first day that new hires are formally qualified, or if not, that we have identified any gaps and will build a program to resolve this as a matter of urgency, and we will restrict the level of work that they can undertake until the program is completed.

"Within the workshops we have clear guidelines surrounding which level of qualifications are required to sign off which types of work, in line with the national or state-based regulations."

 

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