After the global aftersales challenge for Mack Trucks concluded, two teams from Australia emerged as victors, securing their positions in the global final hosted in Allentown and New York.
Last month marked the conclusion of Mack Masters, the global aftersales competition by Mack Trucks, with round three finishing in a thrilling sudden death knock-out. The intense showdown featured six Australian teams from four dealerships, including CMV Truck & Bus Epping, Western Truck Group Townsville, Truck Centre WA Forrestfield, and Volvo Commercial Vehicles Prestons, all of which had achieved perfect scores.
Mack says the Masters competition is designed to increase aftersales competencies, celebrate and promote teamwork amongst dealership service, warranty and parts professionals by putting teams against each other in knowledge-based aftersales questions.
The competition is ultimately aimed at improving customer satisfaction and culminates in a global final in Allentown and New York in October where the best aftersales teams from around the world face off over a series of workshop tasks.
The two Australian teams who reigned victorious in the 24-hour, Sudden Death battle, ‘Top Dogs’ from Truck Centre WA Forrestfield and ‘V Mac IV+’ from Volvo Commercial Vehicles Prestons now prepare to take on the best teams from Latin America, Canada and the United States.
Richard Singer, Vice President Services and Retail Development, Volvo Group Australia says he was thrilled to see the strong engagement from Australia for the country’s first year of Mack Masters.
“Mack Masters offers an engaging and challenging competition that doubles as an unparalleled training opportunity for dealer aftersales teams.
“For our first year competing, we had 79 teams register which really demonstrates the enthusiasm and commitment of our colleagues across the Mack Trucks dealer network. A big congratulations to everyone who has taken part, and particularly to our two Finalist teams.”
Tom Chapman, Vice President, Mack Trucks Australia says he looked forward to watching the two Australian teams throw down in October.
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“We take a lot of pride in knowing our dealerships are staffed by some of the most professional and capable staff in the industry.
“We’re really looking forward to sizing up against some of the best in the world in what we hear is going to be a real spectacle of an event.
“We’re quietly confident that either one of our two dedicated Aussie teams have what it takes to bring home the title.”